5. Return & Refund
5,1 You have the right to return purchase products within 3 days from the day you receive your order. The return made after 3 (three) days will not be approved. You can return your items in several different ways.
Preferably, you can directly call us and let us know what you want to return and why. Alternatively, you can notify us about making a return by sending an email to Customer Service or take part in a live whatsapp chart, providing the product details and damage sustained.
5,2 You can only return items purchased on our website- you cannot include items purchased in our physical stores. Please contact Customer Service to ensure that your item is returned to the correct address, otherwise we cannot process your return.
5,3 You can also bring the item you wish to return to any SAYE Home Décor Store, provided that you bring your receipt that is included in your shipping confirmation receipt.
5,4 If you choose to make a return, we will refund you the order value. The delivery cost will not be refunded. Additionally, you will be responsible of paying the delivery cost of the returned item.
5,5 The refund will be made to the same payment method you used to place the order, as soon as possible and at the latest within 5-7 business days of us receiving the items back. If you have not received your refund within 7 days, please contact Customer Service and we will help you.
5,6 We will give you a full refund for any returned item provided that it is returned in the same condition as it was in upon reception. If an item in any way has been damaged, soiled, or altered, we have a right to make a deduction on your refund with an amount corresponding to the diminished value of the item. So, treat your products with care please.