1 Frequently Asked Questions
Q: What is SAYE Home Decor?
A: At SAYE Home Décor, our commitment to creativity, sustainability, and social impact is at the heart of everything we do.
Q: What kind of products can be bought on SAYE Home Decor?
A: SAYE Home Décor specializes in the sale of locally made home decoration products by women in the community of Dukataze.
Q: How do I buy products SAYE Home Decor?
A: To buy products on SAYE Home Décor, sayehomedecor.com, simply create an account, browse through the available products, and make your purchase. Payment can be made online using debit/credit card or MOMO.
Q: Is it safe to buy products on SAYE Home Decor?
A: Yes, it is safe to buy products on SAYE Home Décor. We use secure payment systems and have a team dedicated to quality inspection of all products listed on our platform.
Q: How do I contact SAYE Home Decor customer service?
A: You can contact SAYE Home Décor customer service by emailing us at info@sayehomedecor.com or by calling +250 787304095
Q: What is SAYE Home Décor work hours?
A: SAYE Home Décor is open on Monday – Saturday: 9h00 -19h00, Umuganda 13h00 – 18h00, and closed on Sunday.
Q: What are the delivery options for products purchased on SAYE Home Decor?
A: SAYE Home Décor offers both home delivery and pickup options for products purchased on our website.
Q: How do I track my order on SAYE Home Decor?
A: Once your order has been processed, you will receive a tracking number that you can use to track your order on our website. or You can simply watsapp us on +250 780922273
Q: Can I cancel my order on SAYE Home Decor?
A: Yes, you can cancel your order on SAYE Home Décor before it has been processed for delivery. However, cancellation fees may apply depending on the circumstances.
Q: What are the delivery fees for products purchased on SAYE Home Decor?
A: Delivery fees for products purchased on SAYE Home Décor depend on the location of the buyer and the size and weight of the product. Delivery fees will be calculated and displayed at the time of checkout.
And for the clients based in Rwanda there is a flat rate where, delivery fee is 2500Frw, and Upcountry delivery is 3500Frw.
Q: How long does delivery take for products purchased on SAYE Home Decor?
A: Delivery times for products purchased on SAYE Home Décor depend on the location of the buyer and the availability of the product. We aim to deliver products within 1-3 hour for clients based in Kigali and between 1-2 days for upcountry customers and Within 7 days outside of Rwanda
Q: What payment methods are accepted on SAYE Home Decor?
A: SAYE Home Décor accepts payment through mobile money (MOMO), credit/debit cards.
Q: Is it safe to make payments on SAYE Home Decor?
A: Yes, it is safe to make payments on SAYE Home Décor. We use secure payment systems and have a team dedicated to verifying the authenticity of all transactions.
Q: Can I get a refund for products purchased on SAYE Home Decor?
A: Yes, you can get a refund for products purchased on SAYE Home Décor if the product is damaged or not as described. Refunds will be processed within 5-7 business days.
Q: Can I return products purchased on SAYE Home Decor?
A: Yes, you can return products purchased on SAYE Home Décor within 2 days of delivery. if the product is damaged or not as described. Returns are subject to approval by our team.
Q: Are there any additional fees or charges for using SAYE Home Decor?
A: No, there are no additional fees or charges for using SAYE Home Décor. However, delivery fees may apply for purchase and returned products.
2 Privacy Policy
Last Updated: Dec 18, 2023
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website, sayehomedecor.com. At SAYE Home Décor, we are committed to protect our customer personal data.
We use your personal data to provide and improve the quality of service. By using our service, you agree to the collection and use of your data/information in accordance with the following:
1 Processing your personal data
1,1 We use and process your personal data to enable us to provide the best customer experience when you visit and interact with our website. Your Personal Data is processed with the purpose of providing you with requested services, delivery your order or provide customer service
2 Types of Personal Data we collect
2,1 Personal data are anything directly or indirectly attributed to you. Example: e-mail, name, address, your account, telephone, payment information and purchase order in addition to processing usage history, IP address, etc
3 Do we share your personal data?
3,1 if necessary, your personal data is generally shared with independent third parties carrying out certain tasks on our behalf.
4 What are your rights?
4,1 You have the right to access, rectify, erase and consult for your personal information. You are entitled to object to us using your data.
4,2 You may contact us to request access to, correct or delete any personal data you have provided to us. However, not that we may retain certain information when we have a legal obligation or lawful basis to do so.
4,3 The security of your data is important to us, but remember that any transmission over internet is never fully secured. We strive for use our optimal way to protect your personal data.
4, 4 Our service may contain links to third-parties’ websites. Please not and review their privacy policy before interacting with their content. We are not responsible for their content and practices. Exercise your vigilance while navigating those links. Any leak of your personal information after accessing any of those websites is at your own cost.
5 Minors
5,1 We do not collect any personal data directly from minors on our website. If erroneously such information is collected, we will delete it.
6 Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@ sayehomedecor.com or Simply call +250 780922273 or by email using the details provided below:
info@sayehomedecor.com
[Re: Privacy Compliance Officer]
KN 271 St, Nyarugenge, Kigali , Rwanda